Support
Need help with the Auditend app, your account, or a generated report? Email us and we'll usually reply within one business day.
Email support
The fastest way to reach us is by email. Include your account email address and, if relevant, the verification code from the report you're asking about.
support@auditend.comTypical response time: within one business day. We reply Monday through Friday during U.S. business hours.
Common questions
How does someone verify a report I sent them?
Each Auditend report includes a unique verification code. Anyone you share the code with can confirm the report at auditend.com/verify. The verification page shows that the report exists, was generated by the named user, and hasn't been modified since.
My check-in didn't go through. What do I do?
Make sure location services and camera access are enabled for Auditend in your phone's Settings. You also need to check in within the check-in window (one hour before the meeting through one hour after the start time). If you have location and camera enabled and are within the window and still can't check in, email us with the meeting and the time you tried.
How much does Auditend cost?
Auditend is free during our beta. Every feature is included at no cost, there are no subscriptions, and we don't collect any payment information.
I have a program access code. Where do I enter it?
Open the app, go to the Reports tab, and tap “Have a program code?” Enter the code your treatment program provided.
How do I delete my account and data?
You can request account deletion at auditend.com/delete-account. We remove your personal data from our active systems within a commercially reasonable period. Read more in our privacy policy.
I'm a treatment program or court — can we get a partner account?
Yes. We work directly with recovery programs, drug courts, and treatment providers. Email us with the name of your program and a brief description of what you'd want to track, and we'll set up a call.